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100% Satisfaction Guaranteed

Ordering & Shipping Information

We Guarantee 100% Satisfaction

Our promise of 100% satisfaction has not changed since we launched Magellan's in 1989. If for any reason, at any time, you are not completely happy with your purchase, let us know. We'll make it right or cheerfully refund the full purchase price of the product.

Ordering Information

If you have questions, or would like to place an order via phone, please call our order line at 800-962-4943. Our order line is open 24 hours a day, 7 days a week.

To check the status of an order you've already placed, please call our customer service line at 888-962-5631 or email customerservice@magellans.com. Our customer service specialists are available Monday through Friday 6am - 8pm PT, Saturday 6am - 7pm PT, and Sunday 6am - 6pm PT.

Shipping Information

Standard Deliveries

Our goal is to ship your order within one business day of receipt. Our standard delivery destinations include all 50 U.S. states, U.S. Territories, Puerto Rico, APO and FPO boxes and can be expected in 4 - 7 business days (10-15 business days for Canada).

Order Amount Shipping
$0.01 - $25.00 $5.99
$25.01 - $50.00 $7.99
$50.01 - $75.00 $9.99
$75.01 - $100.00 $11.99
$100.01 - $150.00 $13.99
$150.01 - $200.00 $15.99
$200.01 $17.99

In a Hurry?

Order by 2:00PM Mountain time on weekdays (excluding holidays) and we'll send your order on the day it is received via Rush shipping (3 business days) or Overnight (next business day).

Rush Deliveries (3 Business Days)

Please add $10.00 ($29.00 for Canada) to the normal shipping fees.

Overnight Deliveries (Next Business Day)

Please add $20.00 to the normal shipping fees. Overnight shipping not available to Canada.

Backordered Items

Backorder dates listed are estimated in stock dates, subject to change, and cannot be guaranteed. For US domestic and Canadian orders, backordered items will ship separately via standard shipping once they come into stock. Alternatively, you can request that the order not be shipped until it is complete, or that the backordered items be shipped via Rush or Overnight (additional shipping charges will be applied if you request that your backordered items be shipped via Rush or Overnight once they come into stock).

International orders containing backordered items will not ship until all items on the order have come into stock.

Oversize or Overweight

Oversize or overweight items may require an additional $15 per item for Rush or Overnight shipping. Please call us at 800-962-4943 if you are expediting large or heavy items.

Canadian Orders

For standard shipping orders to Canadian addresses please add $9.00 to the standard shipping and processing charges. Standard delivery to Canada takes 10-15 business days. For Rush delivery to Canadian addresses please add an additional $20.00. Rush delivery to Canada takes 2-3 business days. Duties and taxes, where applicable, are the customer's responsibility and must be paid by the customer upon receipt.

International Orders

We ship orders nearly anywhere in the world. For your security, we need to confirm your billing information before shipping items internationally; this is usually done within 48 hours. International orders containing backordered items will not ship until all products on the order have come into stock. Backorder dates listed are expected dates, subject to change, and cannot be guaranteed. International shipping charges vary by destination. To view the international surcharge beyond the normal fees for any country, select the destination from the list below.

Destination
Country
International
Surcharge

The recipient is responsible for all import taxes and duties.

We Guarantee 100% Satisfaction